If a NEW user comes into End-User Support with their SSO not working, it could be because they have not logged into the CLC with their CLC username/temporary password for the first time. Before SSO can be set up, users must first access the CLC with their username/temporary password and reset their temporary password to their permanent password. Once they've done that, they'll be able to use SSO. 

If this is the users first time logging in to the CLC and their password is not working, we can send them a password reset email from the CLC using the 'I need my password reset' SR. 

I apologize that you are having issues logging into the CLC. Since you are a new employee, you must first log in using the credentials you were sent in your email. You will need to change your temporary password to a permanent password. Once you have successfully logged into the CLC after changing your password for the first time, you will then be set up to utilize SSO going forward. If any issues, please come back in and let us know. 

Thank you!