Knowledge base
DOC NOAA CLC
Client Information
1
IT Help Desk
Login Related
2
How Do I Log Out?
NOAA Multifactor Authenticator for CLC Administrators
Account Related
5
Inactive Account | Employee
Inactive Account | Contractor
Account Deactivation Request
No Admin Rights
Reactivating Accounts
Basic Support
3
I Am an Admin and Need Help
I Need More Support Outside of End-User Support
Job Aids
Training Related
11
Navigation
OLT
ILT/ VILT
Certificates
Playlists
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Specific Training
16
DOC WebTA 4.2 Course
Domestic Violence, Sexual Assault, and Stalking in the Workplace
Active Shooter - Contractor
Climate Change 101 Module
C-Request or FSD CBS Training
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Supervisor/Manager
3
Supervisor Issues
Will My Employee Get an email Notification When I Assign them a Course?
Processing Training Approval Requests
Ticket Processing
5
No Account | Contractor
No Account | Employee
Inactive Account | Employee
Contractor | Deactivate
Ticket Escalation Process | Update After Escalation
NOAA/NWS/OMAO/SI
Login Related
4
SSO
Non SSO
Access for FSD Training Outside of CLC
New Employee | Cannot Log In with SSO
Account Related
7
How Do I Register for an Account?
Account Information Incorrect
Account Information | Incorrect Supervisor
Contractor with Inactive Account - Now an Employee
Incorrect Email Address
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Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 10
Microsoft Edge | Latest
7
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
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Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
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Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
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iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
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Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
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Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
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Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
DOC CLC
Client Information
4
System Requirements
Mobile Devices
DOC CLC | Government Shutdown
Proxy
Login Related
9
Login Inquiry
Not Able To Login SSO
Login Requests | No Personal Email Addresses
Password Reset Request | Except Census
Admin Password Reset | All Bureaus Except USPTO
View all 9
Account Related
3
Update CLC Account While on a Detail
Updating CLC Account when Switching Bureaus
Multiple Approved Accounts | User Works for Multiple Bureaus
Training Related
5
OLT
Certificates
Processing Training Approval Requests
Export CLC Transcript to Excel
Remove a Course from User's Transcript
Specific Training
12
Foreign Travel Briefing
2019-2020 No Fear Act
No Closed Captioning or Audio on Veterans Training Courses - Difficulty Reading
Property Management Courses | Completion Issues
Annual National Security Information Refresher Training
View all 12
Ticket Processing
5
Account Related
Course Related
CLC Admin Password Reset Escalation
User Requesting Assistance from a Personal Email Address
Property Management/Sunflower Courses Flash Issue/Inactive
