Knowledge base
DOC NOAA CLC
Client Information
5
System Requirements
Mobile Devices
IT Help Desk
Device Settings | Managed by Organization
Proxy
Login Related
6
SSO
Non SSO
Admin Login
New Employee | Cannot Log In with SSO
Access for FSD Training Outside of CLC
View all 6
Account Related
14
How Do I Register for an Account?
Account Information Incorrect
Account Information | Incorrect Supervisor
No Account | Employee
No Account | Contractors, Interns, and/or Affiliates
View all 14
Basic Support
2
I Am an Admin and Need Help
Job Aids
Training Related
11
LMS Navigation
WBT
ILT/VILT
Percipio Courses & Licenses
Playlists
View all 11
Specific Training
14
Cyber Awareness Challenge (CSAT) with Rules of Behavior (ROB)
Weather Watching Training - Certificate
NOAA IT Security Awareness Course
NOAA Safe Driving Training
DOC Customized Purchase Card Training Update FY2026
View all 14
Supervisor/Manager
4
Supervisor Issues
Will My Employee Get an email Notification When I Assign them a Course?
Processing Training Approval Requests
Course Completion Report | Supervisor
Ticket Processing
6
Account Related
Course Related
CLC Admin Password Reset Escalation
User Requesting Assistance from a Personal Email Address
User Following Up on Closed Tickets | Escalation to Admins
View all 6
Archived SRs
22
DOC WebTA 4.2 Course
Domestic Violence, Sexual Assault, and Stalking in the Workplace
2019-2020 No Fear Act
Active Shooter - Contractor
Supervisor's Role in the Hiring Process - not moving to completion
View all 22
DOC Internal Procedure
Internal Procedure
1
How to Confirm a User’s DOC User Type
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
11
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 11
Microsoft Edge | Latest
8
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
View all 8
Firefox Windows and Mac | Latest
7
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
View all 7
Mac Safari | Latest
7
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 7
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
View all 7
Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
View all 8
Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
