Client Information 5

• System Requirements
• Mobile Devices
• IT Help Desk
• Device Settings | Managed by Organization
• Proxy

Login Related 6

• SSO
• Non SSO
• Admin Login
• New Employee | Cannot Log In with SSO
• Access for FSD Training Outside of CLC

View all 6

Account Related 14

• How Do I Register for an Account?
• Account Information Incorrect
• Account Information | Incorrect Supervisor
• No Account | Employee
• No Account | Contractors, Interns, and/or Affiliates

View all 14

Basic Support 2

• I Am an Admin and Need Help
• Job Aids

Training Related 11

• LMS Navigation
• WBT
• ILT/VILT
• Percipio Courses & Licenses
• Playlists

View all 11

Specific Training 14

• Cyber Awareness Challenge (CSAT) with Rules of Behavior (ROB)
• Weather Watching Training - Certificate
• NOAA IT Security Awareness Course
• NOAA Safe Driving Training
• DOC Customized Purchase Card Training Update FY2026

View all 14

Supervisor/Manager 4

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?
• Processing Training Approval Requests
• Course Completion Report | Supervisor

Ticket Processing 6

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address
• User Following Up on Closed Tickets | Escalation to Admins

View all 6

Archived SRs 22

• DOC WebTA 4.2 Course
• Domestic Violence, Sexual Assault, and Stalking in the Workplace
• 2019-2020 No Fear Act
• Active Shooter - Contractor
• Supervisor's Role in the Hiring Process - not moving to completion

View all 22