Client Information 4

• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 6

• SSO
• Non SSO
• Admin Login
• New Employee | Cannot Log In with SSO
• Access for FSD Training Outside of CLC

View all 6

Account Related 14

• How Do I Register for an Account?
• Account Information Incorrect
• Account Information | Incorrect Supervisor
• No Account | Employee
• No Account | Contractors, Interns, and/or Affiliates

View all 14

Basic Support 3

• I Am an Admin and Need Help
• I Need More Support Outside of End-User Support
• Job Aids

Training Related 11

• LMS Navigation
• OLT
• ILT/VILT
• Certificates
• Playlists

View all 11

Specific Training 7

• Weather Watching Training - Certificate
• Cyber Awareness Challenge (2026) CSAT with Rules of Behavior (ROB)
• NOAA Safe Driving Training
• DOC Customized Purchase Card Training Update FY2026
• No FEAR Act 2024-2025 Training

View all 7

Supervisor/Manager 3

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?
• Processing Training Approval Requests

Ticket Processing 5

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address
• Ticket Escalation Process | Update After Escalation

Archived SRs 22

• DOC WebTA 4.2 Course
• Domestic Violence, Sexual Assault, and Stalking in the Workplace
• 2019-2020 No Fear Act
• Active Shooter - Contractor
• Supervisor's Role in the Hiring Process - not moving to completion

View all 22