If the user is on the Network or VPN, and they got locked out using their username/password, provide them this SR which has them close their browser, go back into the NOAA LC and immediately click on the NOAA Button. 

If they were locked out using SSO, please escalate so Admin can reset their password. 

Note: If users not on Network or VPN use Account is locked-No VPN/Network Access SR. 

I'm sorry that you're seeing a locked-out message. Kindly note, if you are on Network or VPN, please close your browser, go back into the NOAA LC and immediately click on the NOAA Button.