Support Category: ILT | Drop, VILT | Drop (select applicable)


Specialist Notes:


Please provide the user with SR to drop ILT/VILT. If the user is unable to drop the training from his/ her end, then ESCALATE. The instructor is not allowed to drop ILT/ VILT from our end.


Standard Response:


To withdraw from an ILT/ VILT please do the following:

1. Go to your 'Transcript' and locate the Training

2. Click on the white drop-down arrow next to the BLUE 'View Training Details' button to the right of the Training title

3. Next click on 'Withdraw' from the drop-down menu

4. You will be taken to a new page where you will need to insert "Reason for withdrawal."

5. Finally, click 'Submit' to withdraw from Training.