Support Category: User Account | Inactive Account


Specialist Notes:


IMPORTANT!


Please remember that the SR below and a ticket should be created only AFTER we have confirmed that the user's account cannot be found within the NOAA Staff Directory, after following the Reactivating Accounts SR.


Please be sure to gather and include the following information in the ticket:

 

1. Employment type

2. Date of Hire

3. Supervisor's Name

4. Supervisor's Email

5. Any changed info.

Please Note: If a user asks why their CLC account became inactive or how long it takes for an account to become inactive, advise them that we at End-User Support do not have access to this information. Please ensure that you include the inquiry in your escalation for the Administrators to review.


NOTES FOR TICKET PROCESSORS!


Please use the NSD to double-check that an account cannot be located before escalating. 


Standard Response:


Thank you for waiting!

Unfortunately, I was unable to locate an account associated with your email address within the NOAA Staff Directory to reactivate your account. I apologize for the inconvenience. I will need to create a ticket to submit a request to the NOAA Administrators for further assistance. For the request, can you please provide me with the information below?

1. Employment Type:
2. Date of Hire:
3. Supervisor's Name:
4. Supervisor's Email:

5. Any information you recently had changed (name, email address, etc.):