Support Category: User Account | Inactive Account


Specialist Notes:


IMPORTANT!


Please remember that the SR below and a ticket should be created only AFTER we have confirmed that the user's account cannot be found within the NOAA Staff Directory, after following the Reactivating Accounts SR.


NOTES FOR TICKET PROCESSORS!


Please use the NSD to double-check that an account cannot be located before escalating. 


Standard Response:


Thank you for your patience!

Unfortunately, I was unable to locate an account associated with your email address within the NOAA Staff Directory to reactivate the account. I apologize for the inconvenience, but please allow me a moment to create a ticket so that the NOAA Administrators can further assist you. Going forward, please note that a 60-day period of inactivity will cause your account to become inactive again.