Support Category: Course Assignment Inquiry


Specialist Notes:


IMPORTANT!


The following is information provided directly from the DOC Administrators:


We’ve received multiple emails via DOC indicating training errors, described as a mix of login issues and Skillsoft‑specific bugs. Separately, we’ve also seen reports from BEA users encountering an error when reaching the first Knowledge Check in the course.


Details we have so far:

  • Error occurred at the first Knowledge Check
  • Users were onsite and accessing the course via the DOC broadcast email → transcript → launch
  • Browser: Microsoft Edge


In reported cases, users were able to resolve the issue by closing and reopening the browser/course.


Skillsoft has asked that we share any Skillsoft‑specific trends we’re seeing, and for isolated user issues, users may be directed to Skillsoft Support’s live chat for quicker investigation and resolution.


WHAT SHOULD YOU KNOW?

Should a user reach out stating they are experiencing course completion issues with the '(COURSE) Understanding AI Risks and Mitigations' training, this is to be handled the same way as '(COURSE) DOC Understanding AI: Capabilities, Risks, and Responsible'.


The DOC Administrators have stated that there were some discrepancies with the following course names, but they are, in fact, all the same course.


Name is System: DOC Understanding AI: Capabilities, Risks, and Responsible Use

Name in Document: (COURSE) Understanding AI Risks and Mitigations

Name in Broadcast Email: '(COURSE) DOC Understanding AI: Capabilities, Risks, and Responsible'


And the course for contractors is titled: 'AI at Work: Maximizing Impact, Minimizing Risk'.


For NOAA

Please be aware that the admins have stated that the 'Understanding AI: Capabilities, Risks, and Responsible Use' training wasn't assigned to contractors and isn't available to them either, due to the limited licenses for contractors to access NOAA.

 

They have asked that we please don't tell contractors that the training is required, and instead, use the following verbiage. 


"Thank your interest in the 'Understanding AI: Capabilities, Risks, and Responsible Use' training. Per the broadcast message, all Federal employees should complete the training. To ensure full compliance, contractors may complete the training, if interested, by using a prepared transcript document. You can obtain this by contacting talentprograms@doc.gov. Once you've completed the training, you need to report your completion to your supervisor."


Should contractors push back or want another solution, we can escalate them to Natahnya, using the standard escalation for NOAA. 


Should any DOC users contact us stating they are trying to access the training, but get the SSO error message below...


Please forward/escalate these ( and only these ) straight to Darin Mills [ dmills@eskillz.com ] and Nicole Crubaugh [ ncrubaugh@eskillz.com ] and set the status to CLOSED.


Standard Response: