Support Category: User Account | Inactive Account


Specialist Notes:


Should a former NOAA Employee or Contractor return under a different employment type (Contractor ➔Employee or Employee ➔ Contractor), and their CLC account is inactive, follow the steps below.


Refer to the Reactivating Accounts SR to check that the user’s information is listed in the NOAA Staff Directory (NSD).


  • IF the user is listed in NSD: You can reactivate the user’s account.

  • IF the user is not listed in NSD: Do not reactivate or escalate; instead, share the SR below.


If the user contacts us again after 2 weeks and the account is still inactive, escalate using the standard process in the Inactive Account SR.

IMPORTANT!

We are ​permitted to reactivate inactive accounts for NOAA users ONLY. 

We do not reactivate NOAA Administrator accounts or accounts under OMAO, SI, NWS, or any other bureau.


Standard Response:


Thank you for your patience. We located an inactive CLC account for you, and it appears your information has not yet been updated in the NOAA Staff Directory (NSD).


Please coordinate with your supervisor to ensure the necessary updates are processed. Once processed, please allow up to 2 weeks for your information to be updated and your CLC account to be reinstated.


If your account remains inactive after 2 weeks, please contact us again, and we will be happy to escalate the issue to the Administrators for further assistance.