Should you have a user who is unable to access their CLC account using SSO, and the issue is specifically related to their CAC/PIV card or NOAA MFA, ensure their account is active and share the SR below. For all other SSO-related issues, refer to the SSO | Login Issues SR.

Example of the "Verification Failed" MFA error users may receive.
 

NOTE: MFA (Multi-Factor Authentication) provides an additional layer of security when logging in to the CLC

I apologize for the difficulties you're experiencing logging into your account using SSO. The Administrators have advised that you contact the NOAA IT Help Desk at https://nsdesk.servicenowservices.com/nsdportal or 855-673-3751 for further assistance.

If accessing your account is time-sensitive, I can reset your password, and you'll be able to log in using the Manual Sign In option while you work with the NOAA IT Help Desk to resolve the issue.