Support Category: Course Information Inquiry | Availability


Specialist Notes:


If a NOAA user requests access to a Percipio course or states that a license is required, follow the steps below.

Always confirm the full course title. If the user is accessing a curriculum, first check the ESH/EHS License Required | Curriculum List. If the curriculum is listed, use the SR below. If it is not listed, continue with the license verification steps.


HOW TO IDENTIFY THE LICENSE TYPE: Use the Percipio Catalog Listing.

  1. Open the spreadsheet and press Ctrl + F.
  2. Search for the full course title (do not use the curriculum title)
  3. Check the Collection Library column.
  4. Follow the applicable process below.

Note: Percipio has several license types. Use the table below to identify the correct process for the 4 most common types.


License Type
Action
ESH/EHS
Use the SR below. DO NOT escalate. This applies to all types of employees.
SLDP and Codecademy
Escalate.
Expert 2.0
- Federal Employees should have access. If access is unavailable, escalate.
- Contractor’s access request should also be escalated.


If you are unsure whether the user is a Federal Employee or Contractor, please refer to the How to Confirm a User’s DOC User Type SR.


ALTERNATIVE VERIFICATION METHOD: If the spreadsheet above is unavailable, review the course details in the CLC Catalog (click on the title). Look for ESH, EHS, or Environmental Health & Safety under Subjects, Keywords, or Description.


IMPORTANT!


Do not rely only on the user type, curriculum title, or Percipio-US provider. Confirm the specific course and its License Type before sharing the Standard Response.


Escalate if:

  • The course cannot be found in the Percipio Catalog Listing, CLC Catalog, or the user’s transcript.
  • The course’s license type cannot be confirmed.


Standard Response:


The NOAA Administrators have advised that the course you are attempting to access requires an Environmental Safety and Health (ESH) Percipio license.

To request access, please complete the Environmental Health & Safety (EHS) – DOC Commerce Learning Center Access & Training Request Form:

https://forms.gle/B8aQHYBYAq1gqzdT7

Please note that submitting the form does not guarantee approval or license assignment. Once your request has been reviewed, you will be notified of the outcome and any additional action required.