| Support Category: Course Launch Issue | Error Message, Course Information Inquiry | Availability (select applicable) |
| Specialist Notes: |
Should a NOAA user receive one of the Percipio access messages below, confirm the full course title and refer to the Percipio | Access Request SR to identify the required License Type and follow the applicable process in the table.
IMPORTANT! These error messages alone do not confirm which license is required. Do not rely only on the user type, curriculum title, Percipio-US provider, or error message. Always verify the specific course before advising the user or escalating. |
Example 1: SSO Error
Example 2: This content is not available
| Standard Response: |
